ServiceNow New Product Integration: Project Demonstration

This project included:

1. Adding a new field to the Incident form and a new category for the Strawberry Phone.
2. Creating a Strawberry Support Group
3. Automate Service Catalog Fullfillment
4. Update the knowledge base
5. Automate Assignment of Strawberry phones to the Strawberry Support Group
6. Schedule a Visualization of Strawberry Phone Incidents

Incident Form

with new field visible when the category is sFone, auto-assignment to the strawberry support group

Service Catalog:

Flow:

Knowledge Article:

Strawberry Support Dashboard