ServiceNow HHD Incidents: Project Demonstration

This Project included:
1. User Administration

2. Configure the instance

3. Application configuration for Business

4. Table Administration

5. Self-Service Configuration

6. Platform Analytics

7. Create a UI Policy and Business Rules

*. Security Center

User Administration

1.1 Grant and verify access to applications to New HR support staff

Create a favorite for HR Groups

Add to users to the HR payroll group

Add to the HR Tier 1 group

Add the impersonator role to the HR admin group

Add 2 members to HR Admin group

View Janes inherited roles

Verify HR Admin can create a case

1.2 Create incidents using classic lists and forms

1.3 Work incidents using Service Operations Workspace

1.4 Check incident status using Employee Center Portal

Instance Configuration

Application Configuration for Business

HHD List view

Table Administration

Create a new Table for HHDs: Holographic Handhelds (extends cmdb_ci_hardware)

Add the application & modules to menu

Self-Service Configuration

1. Knowledge Base
2. Assign managers and editors to Service Catalog
3. Catalog Item creation
4. Add price to Infinity Item Configuration
5. Verify Service Catalog item creation

Platform Analytics

1. Create a visualization and dashboard

1. Create a new e-mail Notification

Create a UI Policy and Business Rules

1. UI Policy with UI Policy Actions
2. Business Rules

Create System Update Sets

Apply an Update Set

ServiceNow Security Center