ServiceNow Incident Automation System
- Strong understanding of ServiceNow platform architecture
- Ability to design scalable and maintainable solutions
- Experience with:
- Business Rules
- Flow Designer
- Client Scripts
- SLA configuration
- Emphasis on configuration-first approach with minimal hardcoding
- https://bernicetempleman.com/servicenow-itsm-incident-automation-system/
Servicenow Custom Application
- Designed and developed a custom ServiceNow application to streamline employee requests for loaner equipment, improving request tracking, approval workflows, and asset visibility.
- Employee self-service request form via Service Portal / Employee Center
- Automated approval workflows based on request type or department
- Real-time loaner inventory tracking and availability
- Automated notifications (email & in-platform)
- Loan duration tracking with overdue alerts
- Asset assignment and return tracking Admin dashboard for reporting and analytics
- https://bernicetempleman.com/servicenow-custom-application/
- GitHub repo: https://github.com/bernicetempleman1/bt-sn-loaner-request/commits/sn_instances/dev217946/
service catalog and automation
This project demonstrates:
- Strong understanding of ServiceNow platform architecture
- Ability to design scalable and maintainable solutions
- Experience with:
- Business Rules
- Flow Designer
- Client Scripts
- SLA configuration
- Emphasis on configuration-first approach with minimal hardcoding
- https://bernicetempleman.com/servicenowcatalogautomation/