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# Bernice Templeman

## Sitemaps

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## Posts

- [Blog](https://bernicetempleman.com/blog/)
- [The ServiceNow Developer Career Outlook: What the Next 5, 10, 15, 20, and 30 Years Look Like for Job Growth](https://bernicetempleman.com/the-servicenow-developer-career-outlook-what-the-next-5-10-15-20-and-30-years-look-like-for-job-growth/) - By Bernice Templeman | ServiceNow Developer & Platform Architect If you are a ServiceNow developer right now, you are sitting in one of the most strategically positioned technology careers of the next three decades. While other tech stacks rise and fall with industry trends, ServiceNow has quietly become something different — the operating system of
- [ServiceNow Developer — Weekly Work Schedule](https://bernicetempleman.com/servicenow-developer-weekly-work-schedule/) - I asked Claude to plan my weekly ServiceNow Developer Schedule: Monday — Sprint Planning & Scripting Tuesday — Flow Designer & Integrations Wednesday — CMDB & Service Catalog Thursday — ITSM Workflows & Notifications Friday — Sprint Review, Refactoring & Learning Weekly Focus Areas at a Glance A few things to note about how a
- [Top 10 ServiceNow Development Projects](https://bernicetempleman.com/top-10-servicenow-development-projects/) - Here are the top 10 projects ServiceNow developers and consultants are consistently hired to build and implement: 1. ITSM Implementation The bread-and-butter project. Setting up Incident, Problem, Change, and Request Management from scratch or optimizing an existing setup. Most organizations start here. 2. Service Catalog & Request Management Building catalog items, record producers, order guides,
- [Top 10 Problems Companies Hire ServiceNow Consultants to Solve in 2026](https://bernicetempleman.com/top-10-problems-companies-hire-servicenow-consultants-to-solve-in-2026/) - The top 20% of problems that companies repeatedly hire ServiceNow consultants for usually create 80% of the business value, outages, inefficiency, risk, or executive frustration. If you become highly skilled at solving these core problems, you become far more valuable than someone who only knows basic admin tasks. The Top 20% of ServiceNow Problems Companies
- [Why Companies Choose ServiceNow: Common Business Problems, Consultant Discovery Questions, and Digital Transformation Strategies](https://bernicetempleman.com/why-companies-choose-servicenow-common-business-problems-consultant-discovery-questions-and-digital-transformation-strategies/) - A strong ServiceNow consulting project is usually structured in phases. The best consultants are not just implementing software — they are diagnosing operational problems, aligning stakeholders, designing future-state processes, reducing risk, and driving adoption. The project typically moves from: Discovery Assessment Process Design Solution Design Build & Configuration Testing Training & Change Management Go-Live Optimization
- [How to Build Signal and Leverage in the Modern Economy](https://bernicetempleman.com/how-to-build-signal-and-leverage-in-the-modern-economy/) - In today’s digital economy, two ideas separate average earners from high-impact professionals, entrepreneurs, creators, and investors: signal and leverage. If you understand how to build both, you can dramatically increase your opportunities, income potential, influence, and long-term freedom. Whether you want to become a better software developer, build an online business, grow a consulting career,
- [Entry-Level ServiceNow Developer: Career Guide, Skills, Salary, and How to Get Started in 2026](https://bernicetempleman.com/entry-level-servicenow-developer-career-guide-skills-salary-and-how-to-get-started-in-2026/) - The demand for skilled developers on ServiceNow continues to grow as organizations automate workflows, modernize IT operations, improve employee experiences, and streamline customer service processes. For people looking to break into technology without spending years becoming a traditional software engineer, the entry-level ServiceNow developer path has become one of the most practical and accessible careers
- [Why Learning JavaScript Is Essential for Becoming a ServiceNow Developer](https://bernicetempleman.com/why-learning-javascript-is-essential-for-becoming-a-servicenow-developer/) - If you want to become a successful ServiceNow developer, one of the smartest skills you can learn is JavaScript. Whether you are completely new to programming or transitioning from IT support, administration, or business analysis, understanding JavaScript can dramatically improve your ability to build applications, automate workflows, customize the platform, and grow your career. The
- [Example of a Consulting Timeline](https://bernicetempleman.com/example-of-a-consulting-timeline/) - Here’s a consulting-grade timeline for interviewing and analyzing a product order & fulfillment process. This is structured as a 2–6 week engagement plan you can use in a real project or presentation. Phase 0: Pre-Engagement Setup (Day 0–2) Goal: Align on scope, outcomes, and access Activities: Define business problem (e.g., late deliveries, high return rates)
- [Cracked It! Book Review: A Practical Guide to Solving Big Problems Like a Consultant](https://bernicetempleman.com/cracked-it-book-review-a-practical-guide-to-solving-big-problems-like-a-consultant/) - Second book on consulting that I purchased this week: Cracked It! If you’ve ever been handed a vague, high-pressure problem like “fix customer satisfaction,” “reduce IT incidents,” or “improve business performance,” you already know the hardest part isn’t the solution—it’s figuring out where to start. That’s exactly where Cracked It! stands out. Written by Bernard
- [Book Review: Bulletproof Problem Solving — A Practical Playbook for Clear Thinking in a Messy World](https://bernicetempleman.com/book-review-bulletproof-problem-solving-a-practical-playbook-for-clear-thinking-in-a-messy-world/) - To increase wealth you can solve bigger problems or add more value. One way to do this in IT is to learn more consulting skills. One way to do this is to read books on consulting. I recently purchased 4 books on consulting (recommended by AI) and this is a review of the first one.
- [Invert, Always Invert: Charlie Munger’s Career Advice for ServiceNow Developers Who Want to Earn More and Grow Faster](https://bernicetempleman.com/invert-always-invert-charlie-mungers-career-advice-for-servicenow-developers-who-want-to-earn-more-and-grow-faster/) - What if the fastest way to grow your career as a ServiceNow developer wasn’t asking, “How do I become successful?” but instead asking: “What would guarantee I stay underpaid, overlooked, and stuck?” That question comes straight from the mental model popularized by Charlie Munger: Invert, always invert. Rather than only studying success, Munger believed you
- [Numerical Reasoning Tests for ServiceNow](https://bernicetempleman.com/numerical-reasoning-tests-for-servicenow/) - Numerical reasoning tests are assessments that measure how well you can understand, interpret, and work with numbers in real-world situations. They’re less about pure math (like solving abstract equations) and more about using data to make decisions, often under time pressure. What they typically involve You’ll usually be given: Tables, charts, or graphs Percentages, ratios,
- [What You Actually Do as a ServiceNow Developer (It’s Not What You Think)](https://bernicetempleman.com/what-you-actually-do-as-a-servicenow-developer-its-not-what-you-think/) - What Does a ServiceNow Developer Really Do? Roles, Skills, Real-World Impact Discover what a ServiceNow Developer actually does—from automating workflows to solving business problems across IT, HR, and security. Learn the real skills behind the role. The Biggest Misconception About ServiceNow Developers Most people think a ServiceNow developer just “codes.” That’s wrong. If you’re picturing
- [🔟 Top ServiceNow Problems (and How to Solve Them)](https://bernicetempleman.com/🔟-top-servicenow-problems-and-how-to-solve-them/) - Here are the Top 10 most searched ServiceNow problems (based on real troubleshooting docs, integrations, and enterprise usage patterns) — plus clear, practical solutions you can use in interviews, projects, or real jobs. 🔟 Top ServiceNow Problems (and How to Solve Them) 1. Slow Performance / Sluggish Instance Problem:Dashboards, forms, or lists load slowly—especially with
- [ServiceNow HHD Incidents: Project Demonstration](https://bernicetempleman.com/servicenow-hhd-incidents-project-demonstration/) - This Project included:1. User Administration 2. Configure the instance 3. Application configuration for Business 4. Table Administration 5. Self-Service Configuration 6. Platform Analytics 7. Create a UI Policy and Business Rules *. Security Center User Administration 1.1 Grant and verify access to applications to New HR support staff Create a favorite for HR Groups Add
- [ServiceNow New Product Integration: Project Demonstration](https://bernicetempleman.com/servicenow-new-product-integration-project-demonstration/) - This project included: Adding a new field to the Incident form and a new category for the Strawberry Phone. Creating a Strawberry Support Group Automate Service Catalog Fullfillment Update the knowledge base Automate Assignment of Strawberry phones to the Strawberry Support Group Schedule a Visualization of Strawberry Phone Incidents Incident Form with new field visible
- [ServiceNow Loaner Request App: Project Demonstration](https://bernicetempleman.com/servicenow-loaner-request-app-project-demonstration/) - In this post, I’ll walk you through a custom ServiceNow application I built to manage loaner equipment requests from submission to return. Overview The goal of this application was to centralize equipment requests, improve tracking, and eliminate manual processes. •Here’s the request form. Users can select the type of equipment, request duration, and provide additional
- [Job Outlook for ServiceNow Administrators and Developers (2026–2046): 5, 10, 15, and 20-Year Forecast](https://bernicetempleman.com/job-outlook-for-servicenow-administrators-and-developers-2026-2046-5-10-15-and-20-year-forecast/) - The demand for ServiceNow professionals—especially administrators and developers—has surged over the past decade, driven by enterprise digital transformation and workflow automation. As businesses increasingly adopt unified platforms to manage IT services, HR workflows, security operations, and customer service, ServiceNow has become a cornerstone of modern enterprise technology. But what does the future hold? In this
- [What Companies Are Really Looking for in a ServiceNow Developer (Degrees, Certifications, Skills, or Drive?)](https://bernicetempleman.com/what-companies-are-really-looking-for-in-a-servicenow-developer-degrees-certifications-skills-or-drive/) - The demand for ServiceNow developers has surged as organizations increasingly rely on automation, digital workflows, and cloud platforms to streamline operations. But if you’re trying to break into this field—or level up—you may be wondering: What do companies really care about?Is it degrees? Certifications? Hands-on experience? Or simply the willingness to learn and execute? The
- [Degrees vs Skills in the Future: Why Advanced Education May Matter for the Next 20–40 Years](https://bernicetempleman.com/degrees-vs-skills-in-the-future-why-advanced-education-may-matter-for-the-next-20-40-years/) - Introduction The relationship between education and career success is changing rapidly. For decades, a college degree was considered the primary pathway to stable employment and economic opportunity. Today, however, the conversation has shifted toward an ongoing debate: Are degrees still necessary, or are practical skills more important? This debate is particularly strong in technology fields
- [Why Advanced Degrees May Become More Important (and Sometimes Less) Over the Next 20 Years](https://bernicetempleman.com/why-advanced-degrees-may-become-more-important-and-sometimes-less-over-the-next-20-years/) - Like many people navigating the modern career landscape, my decision to work in technology did not come from a perfectly clear roadmap. Instead, it developed over time as I explored opportunities in IT, ServiceNow administration and development, and full-stack web development. Each step of that journey raised an important question that many professionals are asking
- [Why Systems Fail (and How Better Design Fixes More Than Code)](https://bernicetempleman.com/why-systems-fail-and-how-better-design-fixes-more-than-code/) - Most systems don’t fail because of bad technology.They fail because they weren’t designed around how people actually work. Over the years, I’ve seen teams struggle with powerful platforms, modern frameworks, and expensive tools—yet still lose time, clarity, and momentum. The issue is rarely the stack. It’s the system around it. This site exists to explore

## Pages

- [Home](https://bernicetempleman.com/) - Bernice Templeman : Full-stack web developer and ServiceNow Developer | Admin I design, build, and optimize full-stack web applications and ServiceNow solutions that streamline operations, automate workflows, and solve real business problems.I work across front-end, back-end, and platform development—helping teams turn complex requirements into reliable, scalable systems. SUBSCRIBE TO OUR NEWSLETTER Email SubmitThe form has
- [Service Catalog and Automation for Infinity (ServiceNow)](https://bernicetempleman.com/servicenowcatalogautomation/) - Built a fully automated ordering solution using ServiceNow to streamline. 🔧 Features Service Catalog request form Automated approval workflow Task generation Email notifications 🛠 Technologies ServiceNow Platform Flow Designer 🚀 Key Achievements Reduced manual effort Improved cross-team coordination Created scalable workflow 📷 Demo
- [ServiceNow Portfolio](https://bernicetempleman.com/servicenow-portfolio/) - ServiceNow Incident Automation System Strong understanding of ServiceNow platform architecture Ability to design scalable and maintainable solutions Experience with: Business Rules Flow Designer Client Scripts SLA configuration Emphasis on configuration-first approach with minimal hardcoding https://bernicetempleman.com/servicenow-itsm-incident-automation-system/ Servicenow Custom Application Designed and developed a custom ServiceNow application to streamline employee requests for loaner equipment, improving request tracking, approval workflows, and asset
- [Loaner Request – ServiceNow Custom Application](https://bernicetempleman.com/servicenow-custom-application/) - ServiceNow Loaner Equipment Request Application Designed and developed a custom ServiceNow application to streamline employee requests for loaner equipment, improving request tracking, approval workflows, and asset visibility. 🔹 Portfolio Project Description Built a custom Loaner Request Application in ServiceNow to manage the lifecycle of temporary equipment requests (e.g., laptops, mobile devices, peripherals). The application enables
- [ServiceNow ITSM Incident Automation System](https://bernicetempleman.com/servicenow-itsm-incident-automation-system/) - 📌 Overview This project demonstrates a developer-focused implementation of an automated ITSM incident management system built on the ServiceNow platform. The solution is designed to reduce manual triage, enforce consistent prioritization, and improve SLA compliance through a combination of server-side scripting, workflow automation, and configurable platform features. 🎯 Business Problem Organizations often struggle with: Manual
- [About](https://bernicetempleman.com/about/) - About About Bernice Templeman Hey Technology Enthusiast, I’m a Full-Stack Developer and ServiceNow Developer focused on building systems that actually make life easier.I work at the intersection of web development, automation, and enterprise platforms—helping organizations reduce friction, streamline workflows, and turn complex requirements into clean, reliable solutions.Whether it’s a custom web application or a ServiceNow
- [Contact](https://bernicetempleman.com/contact/) - Contact Want to get in touch? Use this contact form below. We typically reply within 24 hours. First Name Last Name Email Message SubmitThe form has been submitted successfully!There has been some error while submitting the form. Please verify all form fields again.

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